@jacinta_s – Excellent points! Thank you so much for the feedback. If I have the opportunity to meet with people in charge I will try to bring these things up. Especially the Eagle Lift – the airport is everyone’s first impression!
Do you know if it is the airport or airline which is responsible for such a lift?
I am not sure if Eagle Hoist is a brand or the name of the style of hoist. Essentially it is a skinny hoist where the person is in a sling with 2 supports, 1 in front and 1 behind. The hoist stays in the aisle and lifts the person to the side. Here is some pictures of one in action on a website I found.
@jacinta_s, I asked someone I know from an airline and they said that equipment is purchased/maintained by the airport as opposed to an individual airline, so you may want to contact Haneda and suggest they get an Eagle Lifter:
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