Skip to toolbar

Best Practice in Accessible Tourism

by Dimitrios Buhalis, Simon Darcy, and Ivor Ambrose

The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

View on Amazon

Description

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Additional information

Author

, ,

Format

eBook, Hardcover, Paperback

Pages

408

Publisher

Channel View Publications

Published

February 9, 2012

Reviews

There are no reviews yet.

Be the first to review “Best Practice in Accessible Tourism”

@

Not recently active